I chose to use screws instead of nails for all of the nails you sent, and I would highly recommend that you switch even if you have to charge more. Also, two of the Rafter separators were marked incorrectly, but it was easy to solve both problems. The long sides were too long, and the short sides were too short. The only mistake made was the Human Door firring strips to hold down the hardware cloth were cut backwards. My birds love it and we are getting wonderful production from them daily. I am thrilled with “Chick Mahal” the name of our marvelous Carolina Coop. Our coop is awesome and I could not be happier with Carolina Coops, and recommend them unconditionally! There were a few items that were missing from the palate having fallen over during shipping, and their team ran to Home Depot and sourced the missing material and built the coop themselves in hours. It turned out that their custom coop guys were not too far away in Southern California, and Matt made arrangements for them to drive up to the shipping depot, check on the contents of the palate, take the palate themselves and deliver it to my house, and build the coop themselves. Matt actually called me back personally, left me his cell number, and said that he had to check on some things and would get back to me. My family and I were pretty crushed that we had waited for this awesome coop for so long and I called Carolina Coops and was pretty upset. My family and I were extremely excited once the coop was to arrive, but when that did happen, the palate that the kit was on appeared damaged and the shipping company recommended that I don't accept the damaged delivery. The coop was manufactured on the schedule they provided, and then shipped to me by a ground carrier. My coop was ordered about 8 months ago, and because of their extraordinary popularity, I had to wait for manufacturing and delivery across the country in California. I had a unique experience, and what could have been a disaster was turned into an amazing experience and that required a specific attention to customer service. I cannot say enough about the customer service and quality of Coop I have experienced with Carolina Coops. As someone else said these people love what they do and it really shows. I am trying to figure out what I can add to my coop because my experience was excellent and I want to work with them again. Its worth every dollar to work with them. I highly recommend this company for anyone looking for a coop. There is absolutely no smell and it does not need to be changed for a year or more.Įveryone that works at Carolina Coops is so friendly, knowledgeable, patient, has great customer service skills, and are really helpful. The industrial hemp bedding inside the coop is amazing. My chickens are so happy in this coop that if for some reason I can’t let them out to free-range on a particular day they are perfectly happy. You can tell this coop will be around for a long time. That other coop is completely falling apart. We had started with a small coop we ordered online from tractor supply and you can totally see the difference. The quality of these coops is unparalleled. It is hot, humid and there is a lot of rain here in Florida and 8 months later, not a single thing has deteriorated, warped, come loose, broken, or even appeared aged. What an amazing experience this has been from the initial sale where I knew nothing about coops to getting information in between to prepare my site to the installers that came to install my coop to seeing the end result. I ordered the 6-foot by 24-foot American Coop in August of 2020 and after they built it and brought it down they installed it in late December of 2020 finishing the project on New Year’s Eve. The coop is so beautiful that people have come to our house to take pictures in front of the coop for special occasions such as birthdays and weddings. We are so happy with how beautiful and how well made our coop is. I am not a person to give a ton of reviews but in this particular situation, one is warranted.
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