![]() ![]() So i go back to the agent again and now told that I was not fast enough and now lost that car. So I am running outside looking for this alternate vehicle (smaller class than I had pre paid for) that does not exist. Then they assign me a car but tell me that I need to run outside quickly to claim the car before someone else beats me to it. First the car class I reserved is not available. Then when we finally get our turn after more than 90 minutes in line they start playing a shell game with the cars. ![]() Arrived at the branch at 2pm per my reservation only to find a line of 30+ people flowing out the door with only 3 agents working at snail pace and even more shocking 2 of the agents randomly decided it was a perfect time to take a break and walked off for 20 minutes leaving only 1 agent for 30+ people in line. Worst car rental experience today at the Budget PBI West Palm Florida location. It was also good to find out he was a Budget Independent Operator which means he had a vested interest in customer satisfaction. I found out from talking to Ray that he had extensive experience in prior employment in the field of "logistics" (perfect for his present position). In 5 minutes, he not only printed out my new contract for the extended week, he got me the same price I paid on the original contract with no extra charge for switching drop off locations. I thought this was going to be a real problem logistically and monetarily until Ray took over. I had to extend my rental an extra week which meant changing the drop off from Sarasota airport the next day to Tampa airport a week later. I found out I needed the vehicle I had for two weeks instead of one. In April, I was staying in Jacksonville for a couple nights on my way down to Sarasota, Florida from Augusta, Georgia. I was 110% satisfied with the assistance he provided with my problem. ![]() Location: Jacksonville, Florida, 10246 Atlantic Blvd. 10246 Atlantic Blvd, Jacksonville, Florida 32225 ![]()
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